Refund policy
At Living Light Candle, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you have the right to return it in accordance with Irish and EU consumer protection laws.
Returns
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You have 14 days from the date you receive your order to notify us that you wish to return an item.
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After notifying us, you must return the item(s) within 14 days.
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To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
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Please note that custom or personalised items cannot be returned unless they are faulty or damaged.
- To be clear: every candle is hand-poured to order as part of our normal small-batch process, but this alone does not make it "custom or personalised." That exception applies only to items made to a customer's own specification (for example, a bespoke engraving or one-off request). Our standard hand-poured designs remain fully returnable within the 14-day period above, provided they are unused.
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For hygiene and safety reasons, candles that have been lit/used cannot be returned.
Refunds
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Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original method of payment within 7–10 business days.
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Shipping costs are non-refundable unless the item is faulty or damaged.
Exchanges
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We only replace items if they are defective or damaged. If you need to exchange an item, please contact us first at the email below.
Return Shipping
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Customers are responsible for paying return shipping costs, unless the item is faulty or incorrect.
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We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Contact Us
For any questions regarding returns or refunds, please contact us at:
📧 livinglightireland@gmail.com
📞 085 881 5159