Privacy Policy

Privacy Policy

Last updated: October 8, 2025

Living Light Candle operates this website and store, including all related information, content, features, tools, products, and services (the “Services”). Living Light Candle is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make a purchase from our Services. By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Personal Information We Collect

When we use the term “personal information”, we mean information that can identify you directly or indirectly. We may collect the following categories of personal information:

  • Contact details: name, billing/shipping address, phone number, email address.

  • Payment information: card details, transaction details, and payment confirmation (processed securely by Shopify and payment providers).

  • Account information: username, password, preferences, and order history.

  • Transaction details: items purchased, added to cart or wishlist, returns and exchanges.

  • Device & usage information: IP address, browser type, device identifiers, pages visited, and interactions with our site.

  • Communications: messages you send to us, e.g. customer service inquiries.

How We Collect Information

We collect personal information in the following ways:

  • Directly from you: when you create an account, place an order, or contact us.

  • Automatically: through cookies and similar technologies when you browse our site.

  • From service providers: such as payment processors, analytics providers, and shipping partners.

  • From third parties: such as Shopify or advertising partners.

How We Use Your Personal Information

We use your personal information to:

  • Provide and improve our Services (fulfill orders, manage your account, process payments, arrange shipping, and handle returns).

  • Personalize your shopping experience (recommendations, saved preferences, product suggestions).

  • Communicate with you (order confirmations, updates, customer service, promotional offers).

  • Ensure security, prevent fraud, and comply with legal obligations.

  • Conduct marketing and advertising activities (with your consent where required).

How We Share Your Personal Information

We may share your information with:

  • Shopify (our e-commerce platform provider).

  • Service providers: payment processors, shipping companies, IT and marketing partners.

  • Business partners: for advertising and promotional purposes.

  • Legal authorities: when required to comply with the law or enforce our policies.

We do not sell your personal data.

Relationship with Shopify

Our store is hosted on Shopify. Shopify collects and processes your personal information as part of providing the Services. To learn more about how Shopify handles your personal data, please visit the Shopify Privacy Policy.

Cookies & Tracking

We use cookies and similar technologies to operate our website, analyze traffic, remember your preferences, and provide personalized marketing. You can manage cookies through your browser settings.

Your Rights (GDPR / EEA)

As a resident of the European Economic Area (EEA) or the UK, you have rights under data protection law, including:

  • Right to access your data.

  • Right to correct or update your information.

  • Right to delete your personal information.

  • Right to restrict or object to certain processing.

  • Right to data portability.

  • Right to withdraw consent (where processing is based on consent).

To exercise these rights, please contact us at livinglightireland@gmail.com.

If you believe your rights have been violated, you may also lodge a complaint with the Irish Data Protection Commission (https://www.dataprotection.ie/).

Data Retention & Security

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy (e.g., processing orders, resolving disputes, complying with legal obligations).

We use technical and organizational safeguards to protect your data, but no online transmission is 100% secure.

Children’s Privacy

Our Services are not directed to children under 16, and we do not knowingly collect data from them.

International Transfers

Your personal data may be transferred outside the EEA (e.g., to Shopify’s servers in Canada or the US). Where this occurs, safeguards such as Standard Contractual Clauses (SCCs) are used to ensure protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Living Light Candle
📍 1 Tara Crescent, Dublin 24, D24 FF88, Ireland
📧 livinglightireland@gmail.com
📞 085 881 5159

For GDPR purposes, Living Light Candle is the data controller of your personal information.